A2B Travel without Barriers Survey

A2B is looking into the service levels that public transport providers in the UK offer to their passengers. Your comments and answers are much appreciated. All your answers are confidential and anonymous. DAD has produced this accessible version of the survey on behalf of A2B.

If you happen to make an error in answering the form, there is a Reset button at the end of the page.

1. Which category below includes your age?

Under 18
18-24
25-34
35-44
45-54
55-64
65+
Prefer not to state

Under 18’s
If you are under 18 then we need your parent’s or guardian’s permission.

Please provide contact details below for your parent or guardian so that we can call to ask for permission to continue.

We will then provide a new link to the survey so you can continue and complete the survey.

For more information, you can read the MRS code of conduct at http://www.mrs.org.uk/standards/codeconduct.htm

2. Parental/Guardian Phone Number

3. Which region do you live in?

London
South East
South West
West Midlands
East Midlands
Yorkshire & Humber
North East
North West
Wales
Scotland
Northern Ireland
Outside of the UK

4. Do you have:

To use a wheelchair on a regular basis
Other mobility impairments
Visual impairments
Hearing impairments
Learning impairments
One or more of the above
None of the above

5. Are you a carer for someone with:

Regular use of a wheelchair
Other mobility impairments
Visual impairments
Hearing impairments
Learning impairments
No, I am not a carer (Go to Question 14)

In your role as a Carer

6. In your role as a carer, do you use public transport (e.g. buses, trains, London underground system)?

Yes a lot
Yes occasionally
Not any more
Have never used

7. In your role as a carer, what forms of public transport do you use?

London Underground
Buses
Trains
Trams
Other (please specify)

8. Of these which is the main form of public transport you use? (please choose one)

London Underground
Buses
Trains
Trams
Other (please specify)

9. In your role as a carer, what do you use public transport for? (tick all that apply)

Visiting family/friends
Shopping
Days out
Work or commuting
Other (please specify)

10. In your role as a carer, have you ever felt discriminated against when using public transport (choose one only)

Yes by the staff (e.g. bus driver, train attendant)
Yes by the other passengers
Yes by both the staff and other passengers
No
Not sure

Discrimination in Public Transport

11. What form of discrimination have you experienced? (please tick all that apply)

Verbal abuse from other passengers
Vehicle would not stop or let us alight
Verbal abuse from the staff
Difficulties getting on and off the bus/train/London underground
Lack of provision for us as passengers
None of the above
Other (please specify)

12. What did you use public transport for? (tick all that apply)

Days out
Shopping
Visiting family/friends
Work or commuting
Other (please specify)

13. Why did you stop using public transport? (tick all that apply)

Too slow
Too difficult
Found other transport
Didn’t like the way I was treated
Too expensive
The routes weren’t accessible for me
Other (please specify)

Using Public Transport

14. Do you use public transport (e.g. buses, trains, London underground system)?

Yes a lot
Yes occasionally
Not any more
Have never used

15. What forms of public transport do you use?

London Underground
Buses
Trains
Trams
Other (please specify)

16. Of these which is the main form of public transport you use? (please choose one)

London Underground
Buses
Trains
Trams
Other (please specify)

17. What do you use public transport for? (tick all that apply)

Visiting family/friends
Shopping
Days out
Work or commuting
Other (please specify)

Discrimination in Public Transport

18. Have you ever felt discriminated against when using public transport (choose one only)

Yes by the staff (e.g. bus driver, train attendant)
Yes by the other passengers
Yes by both the staff and other passengers
No
Not sure

19. What form of discrimination have you experienced? (please tick all that apply)

20. Have you changed how you use public transport as a result of this discrimination?

Yes found other ways to travel
Yes travel less
No continue on in the same way
No, as have no other option

The Highs and Lows of Public Transport

21. Please state how much you agree with the following statements (on a scale 1-5 where 1 is strongly disagree and 5 is strongly agree)

I am regularly discriminated against when using public transport.
I have never been discriminated against on public transport.
I am nervous of how I will be treated on public transport.
I find using public transport a horrible experience.
I enjoy using public transport.

22. Please rate the following on how well you feel these public transport providers cater for disabled passengers? (On a scale 1-5 where 1 is strongly disagree and 5 is strongly agree)

Bus drivers cater very well for disabled passengers
Train drivers cater very well for disabled passengers
The London underground cater very well for disabled passengers
Tram providers cater very well for disabled passengers

Your views

23. What would you do to improve the public transport system for disabled users?

24. Would you be interested in talking to us further about your experience with public transport?

Yes
No

25. If Yes, please enter your email address and/or phone number below so that we can contact you about your experience with public transport.

26. Would you be willing to form a general consultative forum on transport issues hosted by a national disability organisation?

Yes
No
Don't know

27. If Yes, please enter your email address and/or phone number below.

Thank you for taking part in the survey. Please click the "submit" button below and you will then be taken to a confirmation page when the data has been received.