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DAD sadly closes Shopmobility Service and Town Centre Office

Message from DAD Trustees:

It is with a very heavy heart that the Trustees have had to decide that DAD can no longer continue to run the Shopmobility Service and that it is now permanently closed.

We have had to take this very difficult decision for a number of reasons;

• DAD can no longer afford to subsidise the service due to loss of funding in other areas

• The number of customers using the service has steadily decreased

• We have been unable to secure funds to keep equipment up to date and maintenance costs are therefore increasing

• The alternative premises in the multi storey car park are not viable and will cost more than the organisation has budgeted for.

Given all of the above, Trustees feel that there are no other options and therefore the service must close.

We would like to take this opportunity to thank all the customers, staff, volunteers and funders who have supported the service over the years and reassure them that DAD services and support will still be available from our other bases at Enterprise House, Valley Street and the Independent Living Hub at West Lodge, West Crescent.

Support after the closure

Below is a fact sheet that may be of assistance if you need to look for alternative support and our Information Officer will still be available for face to face meetings after the service has closed, contactable on the existing telephone number and based at DAD’s Enterprise House office in Valley Street, Darlington.

The DAD taxi is available for journeys in and out of town. It can carry your own manual or electric wheelchair.

DAD Factsheet

Grants for Mobility Scooters and equipment

If you receive Disability Living Allowance at the higher rate for mobility you could use all or part of it to obtain a scooter through the Motablilty scheme.

Other charities include:

The Mobility Trust

AFTAID: this charity provides grants to individuals over retirement age and on low income.

The ACT Foundation

Other options are to request a referral to wheelchair services via your GP or self-refer (resident in the Borough of Darlington) 01325 743861. There are long waiting lists for both manual and powered equipment.  Scooters are not included in this process.

Buy equipment from a shop. Carefree, Ableworld or Eden.

Second-hand equipment can be purchased cheaper, beware of the pitfalls around this such as the possibility of no or a short warranty, faults in equipment or poor batteries that need replacing etc.

It is important to consider the transit of any mobility equipment if you are purchasing it or hiring it.

If you buy a scooter it is unlikely that any grant to make a property accessible will be given solely on the premise that you need to move that scooter into or out of the property.

Use supermarkets and larger stores with mobility equipment.

Eden Mobility (Tel 01325 520216) in Darlington Town Centre hire out Manual Wheelchairs.

The cost is a deposit of £50.00 cash refundable

Weekly: £40.00

Daily 24 hours: £10.00

British Red Cross - Tel; 0191 3841360
Manual chairs - £20.00 deposit then a donation when returned

Northallerton Shopmobility - Tel; 01609 781333
Parkway House, East Road
Powered Scooters (small) £10.00 daily, £60.00 weekly
Manual chairs - £8.00 daily, £45.00 weekly
Open Monday - Friday 9.00am - 4.30pm
Open Saturday - 9.00-1.00

Durham Shopmobility - Tel; 0191 386 8556
Prince Bishops Shopping Centre
Wheelchairs & Scooters: £2.00/hour (Visitor) £1.25/hour (Member*)
*Membership £10.00/12 months
Long Term Hire: Wheelchair £7.50/day, £25.00/week
Scooter £10.00/day, £50.00/week
Open Tuesday - Saturday: 10.00am - 4.00pm

Hartlepool Shopmobility - Tel; 01429 861777 or 01429 891881
Unit 120, Middleton Grange Shopping Centre
Manual Wheelchairs £1.00/hr, Powered Equipment £1.25/hr
Hire of Manual Chairs: £5.00/ day, £20.00/wk, £30.00/2 wks
Open Tuesday - Thursday 10.00am - 4.00pm

Stockton Shopmobility - Tel: 01642 605676
Castlegate, 3-5 Bridge Road
Scooters or wheelchairs from £1.40 an hour
Manual Wheelchairs: £7.00/day, £30.00/ week, £90.00/month
Electric Scooter/Chair: £10.00/day, £50.00/week, £150.00/mth
Exclusive of VAT
Open Monday - Saturday 9.00am - 4.00pm

Newcastle Shopmobility - Tel: 0191 261 6176
Eldon Garden Shopping Centre
Cost: £25/year which includes free equipment hire and parking
Open: Monday to Saturday 9:30am - 5pm

Metrocentre Shopmobility - Tel: 0191 493 2386
3rd Level of Blue Multi Storey Car Park
Wheelchair/stroller hire: Free of charge £10 cash returnable deposit required
Membership £5.00 annual membership fee plus a £2 daily hire fee for mobility scooters.
Non members can hire scooters, if available, on the day, with a £30 cash deposit and two forms of ID, one with details of current address. The non member daily hire fee for electric scooters is £4.00.
Open Weekdays: 10am - 9pm, Sat: 9am - 7pm, Sun: 11am - 5pm

There may be support through a Direct Payment from your local authority. It is not likely that this will buy mobility equipment however if an individual meets the criteria for social care there could be support to meet individual. See the Direct Payments section for further information.

Independent Living Hub - have some free sessions and will also offer support and outreach, unfortunately not equipment.

AGEUK Befriending service
How befriending works.
Their service is very simple. They offer companionship on a weekly basis, be it at home, in sheltered accommodation or in a care home. There are no boundaries. For a client on this scheme they also offer a driver service to take people shopping, to hospital and doctor appointments, to visit their loved ones who are now in care or to visit Age UK Darlington for one of their clubs or have lunch with one of their befrienders.

Royal Voluntary Service
Volunteers can assist older and housebound people who are in need of the following:
• transport to health care appointments to places like: the hospital, doctors surgery, chiropodists
• visits to clubs, day centres or the library
• visits to banks, building societies, solicitors
• visits to friends who are also unable to get out and about

Impairment specific charitable organisations such as Parkinsons UK

There is a Word document available here for users to contact us regarding the impact of the closure. Thank you.