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Support DAD can provide to help you manage your Direct Payment

Darlington Association on Disability can provide a range of high quality support to help you manage your Direct Payment.

We can also provide the support described below for people who pay for their own support, live outside of Darlington, use the Independent Living Fund or receive a personal health budget. We will work with you to determine what support you need, and provide you with a cost based on your individual requirements. This includes, payroll, ongoing support and information, recruitment support, vetting service and managed accounts.

We have a range of staff members who bring a wealth of knowledge and expertise to enable effective support of users. This includes employment law, community care, independent living, personalisation, Inland Revenue, recruitment and selection and knowledge of local services and community support.

Each direct payment user has a named Personal Direct Payment Adviser, who has knowledge of their direct payment and how it is being used. This gives consistency of support.

Support and advice is available 5 days a week where direct payment users are able to have contact by telephone or drop into the office. We have a reception and duty system, which ensure that even when a person’s Personal Direct Payment Adviser is not available we can still provide “same day” support.

Do you live in Darlington?:

Initial Information:

DAD can provide initial information and advice for those people thinking about using a direct payment for the first time. You can access support by using the contacting the Direct payments support Service on 01325 360524, or emailing directpayments@darlingtondisability.org

From April 1st 2013 people who live in Darlington and use a direct payment paid from Darlington Borough Council, can access support needed to manage their direct payment, through agreeing with your care manager/ coordinator what level of support you need. The money is then paid into your direct payment account, to purchase the support and you will be invoiced from DAD as and when you use support. If you find you need more support than you have initially agreed, you will need to have a discussion with your care manager/ coordinator (or we can support you to do this).

When using DAD we will keep a log of the support you have used, and will alert you if you need support and you have none remaining.

If you have been using direct payments prior to the 1st of April, 2013 you will have received a letter from Darlington Borough Council explaining how much money has been paid into your account, to purchase the support you need to manage your direct payment. At your next review your care manager or coordinator, will discuss your ongoing support needs in relation to managing your direct payment e.g. payroll, managed account and on-going support.

DAD is able to offer the following support:

Starter package:

DAD is able to support people to get their direct payments up and running and provide support, information and advice to do this.

This includes:

• Understanding your responsibilities in using a direct payment
• Support to understand how the process works
• Provide information on what services are available locally, and where needed support to set your preferred option up.
• Support to understand what monitoring information the council requires, and what you need to keep.
• Where you choose to employ your own personal assistants/ support worker; we can provide you with support to recruit; and understand your employer responsibilities.

Payroll Service:

We provide a comprehensive and inclusive payroll service, with no hidden extra charges. The process we use aims to support you, and includes a reminder call each month that your payroll is due; and provides information to deal with any queries.

The service includes a four weekly payroll service, which calculates tax and national insurance and employer’s national insurance, payslips, handling of Inland Revenue payments. The cost also includes ensuring where employers have employees with a nil pay, that we forward these to the Inland Revenue each payroll, thus avoiding penalties.

The Inland Revenue are changing their systems form 1st April, to “Real time” processing; staff have received training and our processes are “real time” compliant. Real time means that the inland revenue require four weekly information on what each of your employees have worked, this information is required to be submitted online.

On-going Support (annual maintenance):

Once you are up and running with your direct payment, there may be times when you need a bit of support, information and advice. You can have an annual maintenance package agreed to pay for this support.

Support can include:

• Support where you want to change how you use your direct payments.
• Support with sending monitoring information to the local authority.
• Support with payment of invoices etc where needed
• Information and advice about your employer responsibilities where you chosen to employ staff ; including support with dealing with difficulties with disciplinary issues.
• Support to recruit personal assistants/ support workers.
• Support with other issues around your direct payment.

Vetting Service:

Where you choose to employ staff we high recommend that you undertake thorough pre employment checks including references, Disclosure and Barring Service Check (DBS), formally known as CRB checks or criminal record bureau checks. As a registered umbrella body with the Disclosure and Barring Service, we are able to provide a vetting service for potential employees.

Please contact us for further information and to arrange a check.

Managed Accounts:

For some people it may be that you need a high level of support to help manage the financial aspects of receiving a direct payment. In some circumstances, the council may agree to funding a managed account.

This means that you nominate DAD to receive the money on your behalf. Please visit Third Party and Managed Accounts to find out more information about managed accounts.

Registered Charity No. 1125848. Company No. 6688735

©2015 Darlington Association on Disability